SSP Flags LLC - Terms & Services

Purchasing an Item:

If there if ever a problem within our website or online stores, contact us at our toll free number listed in the corner above.  We want to make ordering with us as easy and pleasant as possible. We appreciate your business. (Please leave a message if our lines are full, so we can contact you.)

PURCHASING IN STOCK ITEMS:  In Stock Items can be purchased through the SSP Flags LLC In Stock Products Store.  ALWAYS  CHECK THE NEWS AREA WITHIN THE STORE FOR DISCOUNT CODES FOR THE SSP FLAGS LLC IN STOCK PRODUCT ON-LINE STORE IF YOU DO NOT RECEIVE OUR MONTHLY SPECIAL EMAIL. Through this store we only have UPS shipping available.  The shipping cost you receive from UPS is the actual shipping cost they supply online in real time.  We do NOT charge handling fees.  Now some items and orders are required to go UPS for tracking, insurance reasons, etc., but if you are selecting a low quantity order or an item that does not require UPS and that will weight exactly a pound or less, please contact us at our toll free number to see if USPS Priority would be a cheaper shipping option for you.  We do not guarantee USPS shipping, but they are fairly quick and always sent with delivery confirmation.  We also have readily available flag sets at our SSP Flags LLC eBay Store.  You can also order there if you prefer USPS Priority for shipping and to order under the eBay Protection Policy.

PAYMENT OPTIONS:  All payments must be made with United States Currency.   We accept Credit Cards, Money Orders, Cashiers Checks, Personal Checks, and PayPal.  Personal checks are subject to a 10 day waiting period before shipment of an order.

IN STOCK ITEM RETURNS:  If there is a customer complaint on an item, it must be reported within 30 days by telephone within 30 days of receiving the order.  If there was an error made by SSP Flags LLC, please contact us by our toll free number, so we can handle the complaint accordingly.  If an error is made by the customer ordering they may return the unused or unmodified item to SSP Flags LLC within 30 days of the original order received.  SSP Flags must be contacted by telephone before order is returned for approval.  If SSP Flags LLC approval is not received a restocking fee may be applied.  An order must be returned within 10 days after receiving SSP Flags LLC return approval.  All returns must be sent back with some sort of tracking.  This is for the customers protection, if package is not received by SSP Flags LLC.  Customer will receive product refund only if that is what is advised.  Some instances the customer will receive a full refund.  Again, this information will all be received by the customer when return approval is received by SSP Flags, LLC.

Shipping Costs:

SHIPPING:  The majority of shipping done by SSP Flags LLC is UPS.  (The Brown Guys) This is the only shipping type available in the SSP Flags LLC In Stock Product Store.  When your order is placed through our In Stock Products Store, and you supply an email address, you will receive full tracking notifications by email through UPS for your order including Shipping Date, Exceptions if applies, & Delivery.  (ALL CUSTOM ITEMS will be shipped through UPS as a requirement.)  If you want us to use USPS Priority for your order, because it may be a lower cost for your area, please contact us at our toll free number.  We will be able to give you that option for small quantity orders for certain products, but be advised some products and quantities do require UPS.  For available orders placed by phone, we can run a comparison shipping option, so you receive the lowest shipping cost available between UPS & USPS Priority.  USPS Priority can only be used with your approval, because it is not a guaranteed option.  USPS Priority shipping is also available for readily available sets in our SSP Flags LLC eBay Store.  For more information on shipping options OR if you feel your order is not calculating correctly, before completing your order online, please contact us toll free:  877-663-6696

TRADEMARKS & LICENSING
Artwork or other materials submitted by you or your client for our use in producing an order will be accepted as being in full compliance with all laws regarding copyrights, trademarks, patents, licenses, and other similar types of protection. You and your client agree that, by submitting artwork for our use, these laws will not be violated and this company shall not be held responsible for compliance with such laws.  If you have any questions or comments about the above terms and
agreements, please contact us.